Providing support to our customers for our product segments, technical selling and key field product applications.
Investigating unusual or unsatisfactory product performance to determine root cause and preventative action.
Diagnosing production system issues and supporting customer through to successful resolution.
Leading and conducting new business field surveys, associated product qualification analyses and new program transitions.
Troubleshooting production issues and providing technical support for facility and flow diagnostics.
Samples and documents: We use DHL, FedEx, TNT, and other safe and reliable courier companies to mail samples and documents to customers, and provide tracking numbers and sample photos in time for customers to follow up
Bulk cargo: We select professional and powerful freight forwarders and sign long-term cooperation agreements to ensure accurate and timely shipping information for customers, and provide customers with optimal logistics solutions on the premise of saving customers' logistics costs; real-time feedback on Cargo shipment progress, updating shipment information, photos, etc.
The technical department holds internal seminars from time to time to evaluate and improve raw materials, production processes, product performance, quality control, etc.
Based on existing knowledge and experience, solve problems in the use of products, and continuously improve and perfect the product chain.
Participate in industry academic exchanges, share and exchange experience, continuously learn new knowledge and skills, and implement the harvest into product performance improvement and new application fields, introduce new ones, pursue better performance, lower prices, and enhance Product competitiveness and market share.